Privacy Policy

1. Introduction

mi77 ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information from users ("you," "your") who access our online gaming platform at https://mi77.wtf and use our services.

This policy applies to all users, including residents of Indonesia who are at least 21 years of age and use mi77 for sports betting, casino games, live dealer experiences, and related entertainment services. By creating an account or using mi77 services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

We process personal data in accordance with international data protection standards and gaming industry regulations. Our data protection practices are designed to ensure that your information is handled securely, transparently, and in compliance with applicable laws.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a mi77 account, we collect the following personal information:

• Identity Information: Full legal name as it appears on your Indonesian ID card (KTP) or passport, date of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, residential address including city and postal code.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers for account recovery.
• Financial Information: Bank account details for deposits and withdrawals, including bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP), account number, and account holder name. For e-wallet users, we collect wallet provider information (OVO, DANA, GoPay, ShopeePay, LinkAja) and registered mobile numbers.
• Identity Verification Documents: Clear copies of government-issued identification (KTP or passport), proof of address documents (utility bills, bank statements dated within 90 days), and selfie photographs for Know Your Customer (KYC) compliance.

2.2 Information Collected Automatically

When you use mi77 services, we automatically collect certain technical and behavioral information:

• Device Information: IP address, device type (desktop, mobile, tablet), operating system (Windows, iOS, Android), browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, features used, time and date of access, session duration, click patterns, games played, bets placed, transaction history, and referral sources.
• Location Data: Approximate geographic location derived from IP address to ensure compliance with jurisdictional restrictions and to tailor content to Indonesian users.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, remember preferences, analyze traffic patterns, and prevent fraud. For detailed information, see Section 8 (Cookies Policy).

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources:

• Payment Processors: Transaction confirmation and fraud detection information from Indonesian banks and e-wallet providers.
• Identity Verification Services: Age verification, identity authentication, and fraud prevention data from specialized compliance vendors.
• Affiliate Partners: If you were referred to mi77 by an affiliate, we may receive limited information about the referral source for commission purposes.

3. How We Use Your Information

mi77 uses the collected information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating, maintaining, and authenticating your mi77 account.
• Processing deposits, withdrawals, and financial transactions through Indonesian banking channels.
• Providing access to sports betting markets including bandar bola (football bookmaking), Asian handicap, and mix parlay accumulators, as well as casino games, live dealer tables, and slot games.
• Managing your VIP tier status and delivering personalized rewards and promotions.
• Maintaining accurate records of your gaming activity, transaction history, and account balance.

3.2 Legal and Regulatory Compliance

• Verifying your age (21+ requirement) and identity through KYC procedures before authorizing withdrawals.
• Complying with anti-money laundering (AML) regulations, counter-terrorism financing requirements, and international gaming license obligations.
• Detecting and preventing fraud, collusion, bonus abuse, and other prohibited activities.
• Maintaining records for audit purposes and responding to lawful requests from regulatory authorities.
• Enforcing our Terms & Conditions and investigating violations or disputes.

3.3 Customer Support and Communication

• Responding to your inquiries, support requests, and complaints via email and live chat.
• Providing Indonesian-speaking customer service agents during peak hours (Western Indonesia Time).
• Sending transactional communications such as deposit confirmations, withdrawal approvals, password reset emails, and account security alerts.
• Notifying you of important account changes, policy updates, or service disruptions.

3.4 Marketing and Promotional Activities

With your consent, we may use your information to:

• Send promotional emails about new games, bonus offers, VIP rewards, and special events.
• Tailor marketing content based on your gaming preferences (sports betting vs. casino) and activity level.
• Invite you to participate in tournaments, leaderboards, and exclusive VIP events in Jakarta or Bali.

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account preferences. Opting out does not affect essential transactional communications.

3.5 Platform Improvement and Analytics

• Analyzing user behavior, traffic patterns, and feature usage to optimize the mi77 platform and mobile experience.
• Testing new features, game integrations, and payment methods to enhance service quality.
• Conducting research on player preferences, betting patterns, and game popularity to inform content strategy.
• Monitoring system performance, identifying technical issues, and maintaining security infrastructure.

3.6 Responsible Gaming and Player Protection

• Monitoring gaming activity to identify patterns consistent with problem gambling behavior.
• Implementing and enforcing deposit limits, session time reminders, and self-exclusion requests.
• Providing resources and support for users who may be experiencing gambling-related difficulties.
• Preventing underage access and ensuring compliance with our 21+ age policy.

4. Data Sharing and Disclosure

mi77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to support our operations, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and other licensed software providers to deliver casino games and live dealer experiences.
• Identity Verification Services: Specialized compliance vendors that verify age, identity, and residential address for KYC purposes.
• Customer Support Software: Live chat platforms and email management systems to deliver responsive customer service.
• Analytics and Security Tools: Services that help us analyze traffic, detect fraud, and protect against cyber threats.

All service providers are contractually obligated to use your information only for specified purposes, maintain confidentiality, and implement appropriate security measures. They do not have permission to use your data for their own purposes.

4.2 Legal and Regulatory Obligations

We may disclose your information when required to comply with legal obligations, including:

• Responding to court orders, subpoenas, or lawful requests from government authorities.
• Reporting suspicious transactions to financial intelligence units in accordance with anti-money laundering regulations.
• Cooperating with gaming regulators, licensing authorities, and law enforcement investigations.
• Enforcing our Terms & Conditions, investigating violations, and protecting our legal rights.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and prominent website notice before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given explicit consent for specific purposes, such as participating in third-party promotions or surveys.

5. Data Security Measures

mi77 employs comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmissions between your device and mi77 servers are protected using 256-bit SSL (Secure Socket Layer) encryption, the same technology used by major financial institutions.
• Secure Servers: Personal data is stored on secure servers located in protected data centers with 24/7 monitoring, fire suppression systems, and restricted physical access.
• Password Protection: User passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text.
• Access Controls: Access to personal data is restricted to authorized personnel who require the information to perform their job functions. All employees undergo background checks and data protection training.
• Regular Security Audits: Our systems undergo regular vulnerability assessments, penetration testing, and third-party security audits to identify and remediate potential weaknesses.
• Fraud Detection Systems: Advanced algorithms monitor transactions and gaming activity in real-time to detect and prevent fraudulent behavior.
• Backup and Disaster Recovery: Data is regularly backed up to geographically distributed servers to ensure business continuity in case of system failure.

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us of any suspected unauthorized access.

6. Data Retention

mi77 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Personal data associated with active accounts is retained for the duration of your relationship with mi77.
• Closed Accounts: After account closure, we retain certain information for up to seven years to comply with legal obligations, resolve disputes, enforce agreements, and support financial audits.
• Transaction Records: Financial transaction data is retained for up to seven years in accordance with anti-money laundering regulations and tax reporting requirements.
• Marketing Data: If you opt out of marketing communications, your email address is retained on a suppression list to ensure we respect your preferences.

After the retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with an identifiable individual.

7. Your Privacy Rights

As a mi77 user, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide the information in a commonly used electronic format within 30 days of your request.

7.2 Right to Rectification

If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain information to comply with legal obligations or resolve disputes.

7.4 Right to Restrict Processing

You have the right to request restriction of processing your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

Upon request, we will provide your personal data in a structured, commonly used, machine-readable format, allowing you to transmit the data to another service provider.

7.6 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes at any time by opting out via email unsubscribe links or account settings.

7.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to requests within 30 days and may request verification of your identity before processing requests.

8. Cookies Policy

mi77 uses cookies and similar tracking technologies to enhance your experience, remember your preferences, analyze site traffic, and improve security. Cookies are small text files stored on your device by your web browser.

Types of Cookies We Use:

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic site functionality, account authentication, and security. Cannot be disabled.	Session / Persistent
Performance Cookies	Collect anonymous data about site usage, page load times, and error messages to improve performance.	Persistent (up to 2 years)
Functionality Cookies	Remember your preferences, language settings, and display options for a personalized experience.	Persistent (up to 1 year)
Analytics Cookies	Help us understand user behavior, traffic sources, and feature popularity through aggregated data.	Persistent (up to 2 years)

You can manage cookie preferences through your browser settings. However, disabling certain cookies may impact site functionality and your ability to use mi77 services. Most browsers accept cookies automatically, but you can modify settings to decline cookies or alert you when cookies are being sent.

9. Children's Privacy

mi77 services are strictly intended for adults aged 21 years and older, which is the legal gambling age in Indonesia. We do not knowingly collect personal information from individuals under 21. Our age verification procedures are designed to prevent underage access.

If we discover that we have inadvertently collected information from someone under 21 years of age, we will immediately delete that information and close the associated account. Any funds in the account will be returned to the source of deposit or forfeited, depending on the circumstances.

Parents or guardians who believe their child has provided personal information to mi77 should contact us immediately at [email protected].

10. International Data Transfers

mi77 operates internationally and may transfer your personal data to servers located outside Indonesia for processing and storage. When data is transferred internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include standard contractual clauses approved by data protection authorities, ensuring that service providers in other jurisdictions maintain equivalent levels of data protection.

11. Changes to This Privacy Policy

mi77 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy.
• Notify registered users via email at the address associated with their account.
• Display a prominent notice on the mi77 platform for at least 30 days before changes take effect.

Your continued use of mi77 services after notification of changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact us:

• Data Protection Officer: [email protected]
• General Customer Support: [email protected]
• Live Chat: Available 24/7 through the mi77 website
• Indonesian-Speaking Support: Available 09:00-01:00 WIB daily

We take all privacy concerns seriously and are committed to resolving issues promptly and transparently. You can expect a response to privacy-related inquiries within 48 hours, with full resolution typically within 30 days.